Frequently asked questions

Frequently Asked Questions | Troubleshooting | Warranty

A. Like a welcomed massage. The sensation is a smooth, soothing vibration and a gentle ‘pull’. The sponges give a soft comfortable feeling and there is no risk of metal-on-skin shocks or jarring.
A. Tua products are completely safe. Professional electronic muscle stimulators have been used in hospitals, clinics and beauty spas for over forty years. The units are tested by a respected scientific research team, and in compliance with strict international safety and quality controls. In Canada, the Tua products meet CSA and Health Canada standards for consumer products.
A. Results depend on the starting condition of the muscle and the frequency of use. Clients may start to notice the difference in as little as 3 weeks. Some clients insist they see a lift after 10 sessions, and a difference in as little as 3 sessions. Within 4-12 weeks everyone will be delighted!
A. To achieve a really good lift it is essential to use the unit faithfully for at least 5-6 treatments per week, during the first 3 to 6 months.
A. For the face we recommend 2 to 3 minutes per exercise (one minute each if you are in a hurry), and not more than one set per day. If you wish to concentrate on a particular area of concern, these points may be exercised for up to 5 minutes each but ONLY after you have been using Tua for a minimum of 20 sessions. As muscle become accustomed to the exercise, increasing the intensity is better than increasing the duration.
A. Use Tua at least 5 treatments per week, as noted above, during the first 3 to 6 months. If there are particular areas of concern it may take a little longer to get ‘facelift’ results. Once delighted with the results, 3 sessions per week will maintain the lift and tone.
A. The muscles of the face and neck will remain strong with continued used. And the skin will continue to benefit too. Each month you will notice more and more improvement. The results are cumulative, as is exercise for the body.
A. You will know when you are on the correct points because it feels like a welcomed massage. Mimic the application position shown in the mini-guide or in the video/DVD. Additionally, you can follow the entire Tua workout, step-by-step from the video/DVD. You may find you are on the correct points immediately – but, in the beginning, you may need to move the electrodes (no more than one centimeter from the application position shown in the handbook) during the pulse sequence.
A. It is actually very difficult for you to do Tua workouts incorrectly. You are provided with a comprehensive handbook, and a visual direction through the video/DVD.
A. Tua must not be used by anyone suffering from multiple sclerosis, a nervous tissue disorder, an acute medical condition or if you have an implanted pace maker. Medical advice from your doctor must be obtained with the following conditions: skin diseases, cuts, recent scar tissue, visible treated veins, and loss of normal skin sensation or swollen glands in the area to be treated. Remember: If in doubt, please consult your doctor.
A. Tua facial products have been proven to lift, tone and smooth your face. Manual exercising may cause wrinkles as they are difficult to perform and may be performed incorrectly. The Tua electronically targets your facial workout, safely and accurately. It is possible that a practitioner who promotes in-house or invasive anti-aging treatments, may be ‘critical’ of competition.
A. All units are under one year warranty, with a 30 day money-back guarantee.
A. We recommend that you increase the intensity until you achieve a visible comfortable contraction – after this, increased intensity is superfluous to requirement.
A. Best results are obtained while sitting comfortably in an upright position.
A. Tua’s signal may have made contact with a metal tooth filling. Simply slide the sponges slightly away from this area. Clients who have metal fillings report that this tingling stops as facial muscles become stronger.
A. Yes, after exercising with Tua is the best time to apply your favourite toner and moisturizer. Just remember to use an oil-free cleanser before exercising with Tua. The skin care products offered on our web site have been proven to give noticeable results.

A. When starting out it is possible that less-used muscle tissues are weak. You may see some visible fluttering. As the unit continues to work on these less-used areas, the contractions will be visible as muscles get stronger and more uniform.

Or, you may not be on the most effective contact points. This may happen in the beginning, we all have slightly different positioned muscles. Simply move the sponges (no more than one centimeter away from the application points noted in the handbook) during the pulse sequence. You will know when you are in a correct position – the contraction has a welcomed massaging effect. Next time, muscle memory will help you find that correct position. With regular use, you’ll find the right area without a mirror or in the dark.

A. The Tua family of products is made to last. Meticulously designed, manufactured and tested, all according to government standards, Tua products are safe and engineered to last. There may be a simple explanation if a unit doesn’t work:

  • The number one cause is soiled sponges. A dirt build-up will make the pulses weak, even if you try increasing the intensity (and know the battery doesn’t need changing).
  • Replace the battery.
  • If water entered the unit, remove the battery. Store the unit in a dry place, ensuring the unit is face down on a flat surface. Leave to ‘dry out’ for 48 hours.
  • - Are the sponges wet enough to conduct the current?

If the above fails, the Tua family of products comes with a One-Year Limited Warranty. If malfunction occurs within one year of the dispatched date, simply email for direction and authorization number.